Terms & Conditions

COD Fulfillment Website (“Site”).

The following are the terms of use that govern use of the Site (“Terms of Use”). By using the Site you expressly agree to be bound by these Terms of Use and the COD Fulfillment privacy policy and to follow these Terms of Use and all applicable laws and regulations governing use of the Site. COD Fulfillment reserves the right to change these Terms of Use at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. We will note when there are updates to the Terms of Use at the bottom of the Terms of Use. If you violate these Terms of Use, COD Fulfillment may terminate your use of the Site, bar you from future use of the Site, and/or take appropriate legal action against you

Limited license

You are granted a limited, non-exclusive, revocable and non-transferable license to utilize and access the Site pursuant to the requirements and restrictions of these Terms of Use. COD Fulfillment may change, suspend, or discontinue any aspect of the Site at any time. COD Fulfillment may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Site. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Site. Except as provided in the Terms of Use, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Site, or any of its contents (including software) in whole or in part.

Permitted use

You agree that you are only authorized to visit, view and to retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Site for any purpose other than for personal use, unless otherwise specifically authorized by COD Fulfillment to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by COD Fulfillment to do so. The content and software on this Site is the property of COD Fulfillment.

Representations by you.

By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that all materials of any kind submitted by you to COD Fulfillment through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights.


Your account.

If you use COD Fulfillment Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

No commercial use.

This Site may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind. You must obtain COD Fulfillment’s prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. COD Fulfillment will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Site and barring such violators from use of the Site.


Links and search results.

The Site may automatically produce search results that reference and/or link to third party sites throughout the World Wide Web.  COD Fulfillment has no control over these sites or the content within them. COD Fulfillment does not guarantee, represent or warrant that the content contained in the sites is accurate, legal and/or inoffensive. COD Fulfillment does not endorse the content of any third party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the Site to search for or link to another site, you agree and understand that you may not make any claim against COD Fulfillment for any damages or losses, whatsoever, resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, you may notify us at info@codfulfillment.com

Copyright policy.

COD Fulfillment may terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to this Site, you warrant that the information does not infringe the copyrights or other rights of third parties.


Intellectual property.

Although COD Fulfillment is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through COD Fulfillment’s system. The On-line Materials are COD Fulfillment’s intellectual property. The On-line Materials may not be copied or redistributed either in whole or in part without prior written consent of COD Fulfillment, except as expressly and specifically permitted under these Terms of Use.


The On-line Materials are and will remain the exclusive property of COD Fulfillment.

All rights, titles and interests in and to the On-line Materials will be and remain vested solely in COD Fulfillment. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the On- line Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with COD Fulfillment.

You acknowledge and agree that COD Fulfillment will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the On- line Materials made by or for you. At COD Fulfillment’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to COD Fulfillment or perfect these rights, titles or interests in COD Fulfillment’s name.


Disclaimer of warranty, limitation of damages.

COD Fulfillment makes no warranty or representation of any kind, either express or implied, including but not limited to warranty of title or non-infringement or implied warranty of merchantability, fitness for a particular purpose, non-infringement or other violation of rights in relation to the availability, accuracy, validity, reliability or content of these pages and/or the site. COD Fulfillment also does not make any representation or warranty regarding the accuracy or reliability of any advice, opinion, statement or other information that is submitted, displayed or uploaded through the site by any user. COD Fulfillment shall not be liable for any direct, indirect, incidental, special or consequential damages, lost profits or for business interruption arising out of the use of or inability to use this site, even if COD Fulfillment has been advised of the possibility of such damages. Some jurisdictions do not allow exclusion of certain warranties or limitations of liability, so the above limitations or exclusions may not apply to you. The liability of COD Fulfillment would in such case be limited to the greatest extent of liability permitted by law.


Violation of terms of use.

You understand and agree that in COD Fulfillment’s sole discretion, and without prior notice, COD Fulfillment may terminate your access to the Site, or exercise any other remedy available and remove any unauthorized user information, if COD Fulfillment believes that the information you provide has violated or is inconsistent with these Terms of Use, or violates the rights of COD Fulfillment, or any third party, or violates the law. You agree that monetary damages may not provide a sufficient remedy to COD Fulfillment for violations of these Terms of Use and you consent to injunctive or other equitable relief for such violations. COD Fulfillment may release user information about you if required by law or subpoena.


Office foreign assets control (OFAC) sanctioned countries.

COD Fulfillment will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific.


Applicable law.

The Laws of Spain shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in Madrid, Spain.



You agree to indemnify and hold COD Fulfillment, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Site, including also your use of the Site to provide a link to another site or to upload content or other information to the Site, or your breach of the Terms of Use.

Licence granted to you.

By providing materials to COD Fulfillment, including by submitting or uploading content or materials for use on the Site you represent and warrant that you or the owner of all rights to such content or materials has expressly granted COD Fulfillment an irrevocable world-wide right in all languages and in perpetuity to use and exploit all or any part of the content and materials provided by you. COD Fulfillment may publish and distribute any such submitted content or materials at its sole discretion by any method now existing or later developed. You agree that you shall waive all claims and have no recourse against COD Fulfillment for any alleged or actual infringement or misappropriation of any proprietary rights in any communication, content or material submitted to COD Fulfillment. Any communication or materials you send to COD Fulfillment will be treated as non- confidential and non-proprietary and may be disseminated or used by COD Fulfillment for any purpose, including, but not limited to, developing, creating, manufacturing or marketing products or services.



The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for ensuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. COD Fulfillment is not responsible for the acts or omissions of any advertiser or sponsor.


If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.

Refund & return policy.

COD Fulfillment does not refund or return products on behalf of COD Fulfillment clients, refund and return requests will have to be requested from the item provider/merchant.

Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.

COD FULFILLMENT (IQ) is active on social media to promote and advertise our services and products. As such, we have set some community guidelines and social media policies (collectively, “Guidelines”). By using any IQ social media site, you accept and agree to these Terms
Facebook @iqfulfillment, Twitter @IQfulfillment , Instagram @iqfulfillment and Linkedin @iqfulfillment (existing now or created in the future, collectively, “Social Media Sites”) – are public, which means that anyone can see your posts to our social channels, and your posts may show up in search engine results. While we encourage open discussion, we may occasionally remove posts that do not fit our community guidelines. Although we are moderating our channels to help ensure that users’ posts comply with these Guidelines, we cannot be responsible for the accuracy or reliability of any comments or materials posted by users.
For the benefit of lively discussion, we ask that comments remain on topic. This means that comments should relate to the topic that is being discussed within the post and/or tweet. We value constructive criticism on how we can better improve our services to you! While we welcome critique, we may delete negative comments about IQ and/or our competitors that aren’t relevant, accurate, or don’t add to the overall experience.
Basic Guidelines
• Stay on topic, use common courtesy, and be respectful of others.
• Submit your own original content and avoid posting content that you know or suspect to be false.
• Do not post another person’s copyrighted work unless you have permission.
• Anything posted to Social Media Sites can and may be used for any purpose we deem, including commercial interests.
• Never post anything you wish to be kept confidential or expect to be compensated.
• Never post personal, identifying, or confidential information such as yours or another person’s address, phone number, or email address.
• IQ is not responsible for views expressed other than our own.
• Social Media Sites are moderated by IQ employees. We will make every effort to respond in a timely manner; however, we cannot guarantee that we’ll reply to every comment.
Customer Service Inquiries
We recognize that social media has become a popular forum to seek customer service assistance, and we will do our best to service your request on any of our open Social Media Sites. As such, IQ may occasionally identify and respond to customers seeking assistance with service-related issues. In the event a customer receives such a communication from IQ regarding a service inquiry or other need, the customer may be offered other IQ channels to help address those concerns as smoothly and effectively as possible. Accordingly, our Social Media Sites should not take the place of traditional customer service outreach methods such as contacting IQ Customer Service.

Social Media Hours of Operation
You can connect with us on Facebook, Twitter, Instagram, and YouTube. We are online seven days a week, 8am – 6pm (UTC+4, UAE Time).


Monitoring and Moderation Policies
Though IQ social media accounts are monitored by IQ employees, and inbound comments and posts are reviewed to ensure that they comply with our Policies, IQ has no obligation to accept, display, review, monitor, or maintain any content posted to any Social Media Site, but does reserve the right to monitor, prohibit, restrict, block, suspend, terminate, delete, or discontinue access to any Social Media Site, at any time, without notice and for any reason, in its sole discretion. We reserve the right to delete comments or posts that we deem are abusive, inflammatory, or otherwise inappropriate.
Broader community guidelines include:
◦ Our Social Media Sites are a place for conversations between customers and IQ, and are not a substitute channel for services or general questions. Please visit www.iqfulfillment.com for more information about our specific services.
◦ Do not post or transmit material you do not have the right to post or transmit under law (such as copyright, trade secrets, or securities) or due to your personal contractual or fiduciary relationships.
◦ Our Social Media Sites may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy.
◦ IQ reserves the right to ban any user from our page without prior written notice or consent for violations of community Policies. Any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.
Courtesy and Relevance
Please treat the community and your fellow participants with respect – even if you disagree with a post or comment. Do not post any content or comments that may be inappropriate, offensive, profane, culturally, racially, gender, or socially insensitive, disruptive, harassing or defamatory.
For the benefit of healthy discussion, we ask that comments remain on topic and relevant to the conversation. This means that comments should relate to the topic that is being discussed within that wall post. Off topic posts may be hidden, moved, or removed.
Removal of Posts / Banning of Users
We will try our best to review every comment or post, and thus we reserve the right to remove any that violate these Guidelines or that, in our sole discretion, we otherwise consider objectionable. We may ban offenders from our communities. We may delete comments or posts that we deem to be:
◦ Profane, obscene, inappropriate, disruptive or unrelated to the topic and conversation.
◦ Indecent, sexually explicit or pornographic material of any kind — including masked profanity where symbols, initials, intentional misspellings or other characters are used to suggest profane language.
◦ Threats, personal attacks, abusive, defamatory, derogatory, ad hominem attacks, inflammatory language, or stalking or harassment of any individual, entity or organization.
◦ Impersonating any person or entity or falsely state or otherwise misrepresenting an affiliation with a person or entity.
◦ Discriminatory or containing hateful speech of any kind regarding age, ethnicity, gender, race, religion, nationality, sexual orientation, socio-economic status, political affiliations, disability or other characteristics.
◦ False, inaccurate, libelous or otherwise misleading in any way.
◦ Spam, or content containing or linking to any kind of virus, malware, spyware, or similar program that could cause harm to a user’s computer.
◦ Repeated or identical posts.
◦ Solicitations or content that promote commercial interests, campaigns, causes or political views.
◦ Any posts which might constitute a criminal offense or give rise to civil liability, or that otherwise violates local, national, or international laws or regulations.
◦ Any posts which might identify matters that are currently the subject of legal proceedings or would break a binding non-publication order.
Suspension/Termination/Reporting to Authority
We take our responsibility to our online community and to our customers very seriously, with the utmost priority being yours and our safety. Therefore, any comment(s) posted which we deem to be criminal in nature, or instigates or implies violence toward oneself or another may be reported to the proper authorities.
Our community administrators/managers are not permitted to discuss or respond to comments about security threats as well as threatened or current litigation against the company. We will escalate them to our legal counsel, and may remove any such posts if we see them.
In certain instances, we may also suspend, terminate or ban certain repeat offenders and/or those committing significant violations of these Guidelines. When appropriate, we may also, on our own or as required by the platforms rules or law, be required to refer and/or work with the applicable platform and/or the appropriate authorities to review and or pursue certain violations.
If you wish to report or flag a user post/comment as inappropriate yourself, please follow the then current published procedures of the platform where the post originated.
Comment and Posting Policies
Community participants are responsible for their comments or posts. The opinions, statements and viewpoints expressed by community participants (including IQ employees/contractors) do not necessarily reflect the opinions of IQ or constitute an official position of IQ.
IQ is not responsible for, and does not validate any opinions, assertions or forward-looking statements expressed in, any user comments.
We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect.
Links to Third-Party Sites
We may occasionally post links to third-party sites when we believe the general information could be helpful. Please note that this does not in any way constitute an official endorsement of the site or company nor does it mean we have performed a comprehensive validation of the content.
Spam, Links, and Online Safety
Your posts should never contain any unauthorized and/or unsolicited advertising, spam, hyperlinks, or content protected by copyright, trademark or other rights. For your online safety, we strongly encourage you to avoid opening any third party-provided hyperlinks posted to our property or the platform you are viewing the post upon unless you trust the source of that post.
Copyright and Intellectual Property Policies
By submitting any content to our Social Media Sites, you warrant and represent that you are the copyright owner of the content or that the copyright owner of the content has granted you permission to use such content consistent with the manner and purpose of your use.
Using our Social Media Sites to distribute unauthorized copies of copyrighted material, including photos, artwork, text, recordings, designs, computer programs or derivative works of such programs is strictly prohibited and subject to removal.
Infringement on any party’s copyright, patent, trademark, trade secret, intellectual property, or other proprietary rights, or right of publicity or privacy is strictly prohibited and is your sole responsibility.
Ownership and License of the Content You Post
Please note that by posting comments, posts, tagged photos, videos, ideas, or any other content on our Social Media Sites, you are granting IQ non-exclusive, worldwide rights to republish, redistribute, or otherwise use this content (including your name, profile photo, likeness and social media handle or other publicly shared information) in perpetuity in any way we see fit. This includes, but is not limited to, marketing and advertising materials.
ou represent that to the best of your knowledge you own or have the permission to make such posts and grant the above rights to us.
Therefore, please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation.
IQ Employees
IQ employees must follow applicable company policies and procedures when using social media, Employees must not share confidential or private information about the company’s business operations, products, services, or customers; and must not say they speak for the company without express written authorization from the company to do so.
Consider using company established channels for job-specific issues. While we welcome employees to join our social media community and participate in conversations with our customers and other users, we encourage you to direct your complaints or concerns about your job or working environment to your manager.

Privacy and Security Policies
Protect Your Personal Information.

Our Social Media Sites are available to the public. To protect your privacy and the privacy of others, no information you consider confidential should be posted to this site, including personally identifiable information such as social security numbers, full account numbers, phone numbers or e-mail addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted.
Respect Others’ Privacy Too
Please protect your privacy and do not share personal information about you, your family, or others on the Facebook, Twitter, Instagram, and YouTube or other IQ Social Media Site.
IQ Social Media Privacy Policies
Below are the guidelines for readers of our Social Media Sites and for content contributors. These guidelines are not to be confused with our binding Privacy Policy.
With respect to content collected through our Social Media Sites, COD follows each social networks’ individual privacy Policies, which can be accessed on their respective websites. Please note that when visiting any official IQ social media account, when applicable, you are also subject to the terms and conditions of IQ’s privacy policy, as well as that of the respective social network.
IQ may disclose information about your communications and activities with IQ and/or in relation to any Social Media Site in response to lawful requests by governmental authorities or for the protection of IQ’s rights or the rights of third parties as IQ may deem appropriate in its reasonable discretion. In the event that IQ exercises any of its rights hereunder for any reason, IQ will have no liability to you.
IQ is not responsible for the accuracy, completeness, appropriateness, legality or applicability of the materials or anything said, depicted or written by users, including without limitation any information obtained by using our Social Media Sites.
IQ does not necessarily endorse or espouse any content or materials, or any views, opinion, recommendation, or advice expressed on or in any Social Media Site, and any sites linked to the IQ Social Media Sites are or may be developed by people or parties over IQ. IQ neither endorses nor assumes responsibility for the content of any site linked to Social Media Sites.
IQ will have no responsibility or liability to you or any third party as a result of your activities, and you are solely responsible for any activities you do in connection with or via any Social Media Site. By posting any content on any IQ Social Media Site, you grant to IQ the irrevocable, perpetual and unrestricted right to reproduce, distribute, publish, and display, edit or modify such content, and to use, and to authorize or license third parties to use, such content, or portions or elements thereof, for any purpose, in any and all manner and media known or hereafter devised, and for any and all purposes, including commercial purposes, world-wide, without any obligation or compensation to you of any kind. IQ has the right to create derivative works from any or all of the content (“Derivative Works”), and such Derivative Works shall be the sole and exclusive property of IQ. You disclaim all rights, title or interests you may have in such Derivative Works, and fully assign, convey and transfer any and all rights that you have or may have in the Derivative Works exclusively to IQ.
You understand that IQ is under no obligation to use, display or acknowledge any content you submit, and IQ reserves the right to remove or to refuse to post any content or submission for any reason. You acknowledge that you, not IQ, are responsible for the content and for compliance with these Terms.
By posting any content on any Social Media Site, you represent and warrant that you are the sole creator and owner of any intellectual property rights in the content, and/or that you own or have the necessary licenses, rights, consents and permissions to use and authorize IQ to use all patent, trademark, trade secret, copyright, or other proprietary rights in and to any and all of your entries of content, to enable inclusion and use of your entries and content in the manner contemplated in these Terms of Use.
You fully release COD from any and all claims that may arise regarding your use of or participation on the Social Media Site(s) and/or the use, accessing or posting of the content.
You agree that any claim or dispute relating to your posting of any Content on a Social Media Site shall be construed in accordance with the laws of the Dubai International Finance Center (the “DIFC”) without regard to its conflict of laws provisions and you agree to be bound and shall be subject to the exclusive jurisdiction of the DIFC.
Additionally, IQ employees must adhere to any and all applicable IQ company policies and conduct guidelines.
These Guidelines are subject to revision by IQ, and we reserve the right to alter these guidelines at any time without prior notice as we deem necessary. If we make changes, we will notify you by revising the date at the top of this policy. Changes in the Privacy Policy become effective immediately after the first posting of any revised version. To stay abreast of these changes, please regularly check our Privacy Policy. Beyond the Privacy Policy, your use of IQ is also subject to our Terms and Conditions